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In the last thirty years, consumer law has grown at an unprecedented rate and is often studied as a branch of law in its own right. The principles of contract and tort are particularly relevant to consumer matters, but in addition to these, new legislation is passed every year to clarify the law and deal with specific problems.
It is necessary to note, that the legislation of the western countries in the field of consumer relations has practical character. All instructions of the law are embodied in a life. The consumer has rights not formal, but real. About it speak set of examples. One of them is resulted below.
Ms. Hinchen leased a new 2003 Ford Explorer from Fritts Ford on January 15, 2003. The gross capitalized cost of the vehicle was $45,292.52. Shortly after leasing the vehicle, she began to experience electrical problems, including an inoperable trip meter, the gas gauge registering incorrectly, illumination of a tire fault lamp, inoperable windows and an inoperable message center. She first returned to Ford authorized dealerships for her concerns with the electrical system in July 2003 when the vehicle had 13,416 miles on it. Despite repeated repair attempts by Ford dealers, Ms. Hinchen was required to return to the dealers on twelve separate occasions for these electrical problems. The case proceeded to jury trial in January 2005 in San Bernardino County. The Defendant, Ford Motor Company, contended that a non-party Ford Dealership installed the wrong instrument cluster on Ms. Hinchen first trip to the dealership in July 2003 which caused her continuing electrical problems. Ford further argued that the electrical problems present in the vehicle were corrected and repaired after the correct instrument cluster was put in the vehicle. The jury awarded Ms. Hinchen $15,312.10 and allowed her to keep the vehicle until the end of the lease.
Contracts between are businesses are usually full of detailed agreements about who should supply what, when, where and at what price, but every day transactions involving private individuals are more informal.
Responsibility for loss or damage or loss can only be avoided if this would be deemed reasonable.
In Japan, consumers still have to prove not only that there was a defect leading to damage, but that this was a result of the producer's clear negligence. Consumers complain that it is extremely difficult for them to win cases, partly because rules of technological secrets allow companies to withhold important information about products.
In the US the Food and Drug Administration has laid down guidelines for companies depending on the likelihood of harm to the public.
Citizens have the right to be united on a voluntary basis in public associations of consumers (association, the unions), which carry out the activity according to charters of the specified associations (associations, the unions) and the legislation of the Russian Federation.
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